Welcome!

 

Frequently Asked Questions

FAQ:

 
Q: How do i place a custom order?
A: It is very simple: Please E-mail us at HLSEAGLASSJEWELRY@YAHOO.COM, and let us know what you are looking for. We will send pictures and show the progress of your order along the way and give you the most currant update and choices. once you are 100% please with the outcome we post a custom order and send you the link for you to complete the transaction. Please allow 1-3 week 3 for completion of a custom order depending on the availability of your request of certain supplies.
 
A: How to care for your sea glass jewelry in a way you can "go green:"
 
Q: Of course like all jewelry you should not swim, shower or sleep with it on to prevent possible damage.
Cleaning is best done for all sea glass jewelry with sterling silver or 10k,14k gold: Take a soft tooth brush and ordinary toothpaste (designate these two just for your jewelry). gently rub the brush over the jewelry on an old towel / paper towel. this is to keep your area neat. you will see the brush and paste get a gray color, rinse it well and the tarnish will come off. this will not harm you, the sea glass or the metal you are cleaning. 

Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?
A: You pay a flat fee of $4 ships all within the United States. if you want other shipping methods (over night, next day or International, please contact me for price quotes). You can view an estimate of shipping costs by viewing your cart.However, final shipping costs will be displayed on the Invoice you see before confirming your order.
 
Q: Is this web site secure to pay with credit cards?
A: Yes it is, we use Pay Pal Payments Pro which is affiliated with Pay Pal to process all credit card transactions. No credit card information is stored or collected from this web site or is able to be viewed by the owner, Pay Pal takes care of it all so it is safe and secure for our customers. 
 
Q: What do i do if i get error code 15005 when processing a credit card?
A: This will occur at times with some credit cards when the security level will not allow on line shopping. So try a different credit card or you can contact your credit card provider and have this security feature lifted. 
 

Learn more about real verse artificial sea glass and the latest events at the NASGA web site on the link below:

PayPal—eBay's service to make fast, easy, and secure payments for your eBay purchases!
PayPal—eBay's service to make fast, easy, and secure payments for your eBay purchases!
PayPal—eBay's service to make fast, easy, and secure payments for your eBay purchases!

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